Live Animal Guarantee and Refund Policy

Due to the nature of live animals, Tarantula Den does not accept normal returns on tarantulas or other live animals. Live animals cannot be returned for change of mind, incorrect selection, or once they have left our care.

Live Animal Guarantee

If a live animal dies within 7 days of collection or delivery, Tarantula Den will replace the animal where possible, subject to proof being supplied and correct care conditions being followed.

Claims must be sent to us as soon as possible by email or WhatsApp with clear photos or video of the animal, the order details, and a short explanation of the enclosure and care conditions.

Approved live animal claims are handled as a replacement or exchange where stock is available. If the same animal is not available, we may offer a suitable alternative by agreement.

Defective or Damaged Non-Live Products

If a non-live product is defective, damaged, or incorrect, please contact us within 7 days of receiving the item so that we can evaluate the issue and make it right.

Approved defective-product claims may be replaced or exchanged at no cost to the customer.

Non-Returnable Items

We do not accept returns for live animals, perishable goods, used products, sale items, gift cards, courier charges, or items damaged due to misuse, incorrect care, or circumstances outside our control.

Contact

For any return, replacement, or live animal guarantee query, please contact us at info@Tarantuladen.co.za or WhatsApp/phone +27 83 662 0133.